Watch Your Revenue Pop and Your Customer Satisfaction Soar After You Put These Skills to Use!
UpSell Training offers a vital course for customer service. Presented by Maryellen Ferring, one of the nation’s leading sales and customer service trainers, this is an event that will energize your bottom line.
Click With Customers and Guests
One Day, Tuesday, September 23, 9 am to 4 pm
- Understand why customers don’t come back
- Realize the cost of a lost customer
- Learn customer expectations
- Build relationships with customers
- Deal with difficult customers
- Understand and work with different personalities
- Create an Action Plan to implement the skills
Who should attend: Everyone who deals with your customers
These programs provide participants the specific customer service skills they need to create a positive experience for each customer, whether in person or on the phone. Your staff will understand how businesses lose customers (and understand the cost of each lost customer) and they’ll leave the seminar knowing exactly how to keep customers satisfied.
Facilitator: Maryellen Ferring and UpSell Training. In addition to her worldwide training experience, Maryellen has a long association with the area, including opening the Embassy Suites hotel in San Luis Obispo.
Location: The Courtyard by Marriott, San Luis Obispo.
Questions? Contact Maryellen at 602.279.4720.
